01 30-Day Return Window

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be:

• In the same condition that you received it (unworn/unused).
• With tags and in its original packaging.
• Accompanied by the receipt or proof of purchase.

02 The Return Process

To start a return, you must contact us at support@optibuys.com.

03 Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately with:

• Your Order Number.
• Photo or video evidence of the damage or error.

Once verified, we will send a replacement at no cost or issue a full refund.

04 Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons:

• Perishable goods (food, flowers, or plants).
• Custom products (special orders or personalized items).
• Personal care goods (beauty products, face masks, or intimate apparel).
• Items purchased during a "Final Sale" or using a Gift Card.

05 Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

06 Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days.

Please note: It can take some time for your bank or credit card company to process and post the refund.

07 Shipping Costs

• Defective/Incorrect Items: OptiBuys covers the cost of return shipping or provides a free replacement.
• Change of Mind: If you wish to return an item for personal reasons (e.g., you no longer want it), you will be responsible for paying the return shipping costs to our designated warehouse. Shipping costs are non-refundable.